Frequently Asked Questions

Most asked questions

  • How did I get a virus/malware/spyware/etc...?
  • Malicious software, mentioned above, can get on your pc in a lot of different ways. Emails, software addons(adware and malware), websites, and external storage devices are the most common method.

  • Help! My computer is telling me the FBI is holding my pc ransom!?
  • Relax. There is a malicious software that poses as the FBI on windows systems. It is very likely not the FBI, but it is a virus that will lock you out of your pc.

  • What's a format and reload?
  • A format and reload is when we format your hard drive, and either a)reinstall your operating system such as Windows XP/Windows Vista, or b)Install a different operating system such as Windows 7/Windows 10

  • If you format and reload my system, will you be able to save my documents(Picutres, Music, Videos, and Docs)?
  • Yes and no. In MOST cases, we can save data with no issues. In SOME cases, if the data is corrupt or damaged, the files will not transfer. We do offer data recovery, which is what would be required to be done if the data is damaged.

  • Is it really that easy to have my identity stolen online?
  • Yes it is. That's why it's always important to only do online business with trusted sites and vendors, and only over a secured network. Routine maintenance of your pc and network can help prevent this.

  • Someone called me(often posing as microsoft) and said my computer is broken and they need to remotely log in to fix it, is this safe?
  • Unless you have scheduled someone you trust to perform remote assistance, it is likely a scam. Once they have entered your system through the remote features, they will have access to everything. You should only allow trusted professionals to peform this type of work as it is delicate in nature.

    The Top 7 Most Common Computer Problems:

    1 - Malicious Software (Malware): This problem includes viruses, spyware, adware, trojan horses, worms, rootkits and any other piece of software designed to harm you or your computer without your consent. Why Does It Happen? You could get malware anytime you browse the Internet, download an email attachment, access another computer through a network, or when you plug in a flash drive that was previously plugged into an infected machine. These days, by far the most common way to get a virus or malware is from using programs like LimeWire or BitTorrent. Solution Make sure that you have an updated antivirus protection program on all your computers. And don't forget to make use of the Windows firewall, or a third party firewall, with some good antispyware protection if it is not included with your antivirus. Even if you do have all of these installed, stop using peer-to-peer programs like LimeWire or Bitorrent, because an antivirus will always by-pass all the downloads that you authorize. That also applies to firewalls. Don't have an antivirus? Download Microsoft's Security Essentials

    2 - Slow Computer: Computers are like new homes or apartments; if you don't make good use of your space and resources they get filled with clutter as time goes by. Why Does It Happen? In order to keep things running smooth, it is important to know how to make good use your computer’s resources. Your computer has a limited amount of storage space, processing speed, and ram memory. The more programs, documents, pictures, videos, music, and toolbars you have, the slower your computer will become. It is also important to note that if your computer is extremely slow it could be due to a virus Solution (Warning: This does not apply to Solid State Drives) In order to put the information in sequence and efficiently arrange it, it is necessary to run a system defragmenter. If you have Windows, you have one under the system tools folder called “Disk Defragmenter”. You should defragment your computer hard drive at least once a month. It is also very important to always have at least 5GB of free hard disk space for the operating system to run correctly.

    3 - Internet or Network Connectivity Issues: One day you are connected but the next day you can't connect. Nothing has changed and you can't figure out what to do. Find out why. Why Does It Happen? Network problems are very diverse and some are very complicated. The most common problems are those with a device, cables, network components, software problems, or duplicate ip addresses Solution The first thing that every network expert does is to check the connections. Make sure that the modem or router is connected to the power outlet and to your computer. If they are, reset the device by unplugging it from its power source and leave it unplugged for about 3 minutes. Also turn off your computer. Now plug the modem/router back in and wait for all the lights to blink and come on. After that, turn your computer on again and try to connect. This process will fix almost 90% of all home connection problems. If you still can't connect, make sure that your network adapter has the right drivers. You also need to check if an application is blocking the connectivity of the computer. Always try to disable the firewall just to make sure that it's not preventing you from connecting to the internet or your network. If the problem wasn't fixed, the next step would be to make sure that all the information on the computer matches the information on the modem/router settings. Check your password, the name of the network, channels, encryption type, etc., just in case someone changed them by mistake. If you feel confident that everything is correct, then delete and recreate the network configuration. Many times I have been in situations where everything looks fine and should work, but doesn't. In those cases, recreating the network configuration has always solved the problems for me.

    4 - Dust and Cigarette Smoke: Computers generate static electrical charges that attract dust and cigarette smoke when present in the environment. Why Does It Happen? Your computer has several fans on it to pull air from outside to cool down the system. If the air outside is polluted with dust or, even worse, smoke, rather than getting cooler, the computer becomes hotter. Cigarette smoke is worse because it has moisture in its particles. This makes the particles sticky and almost impossible to remove from your computer's electronic components. It is also very important to know that smoking in front of your computer will void your computer’s warranty. So either it is a good time to quit, or take your cigarette outside. Computers generate static electrical charges that attract dust and cigarette smoke when present in the environment. These dust or smoke particles form an insulating blanket that covers the electronic components inside your computer, causing them to overheat, age faster, and fail. Solution The best dust / cigarette smoke protection is to keep your computer surroindings clean from both contaminants. Block all access points for dust and cigarette smoke. Close all uncovered expansion-slot openings. Missing expansion-slot covers allow dust to accumulate in the system. Dust buildup inside your systems components can be cleaned by using a soft brush. A static-free vacuum and a can of compressed air are also recommended to keep your system dust free. Finally, if you have to smoke, be sure to do it far from your computers. And don't forget that smoke dust inside your computer will void its warranty.

    5 - Hard Drive Failure: If you start hearing loud sounds that you were not hearing before, be very concerned because those sounds could be coming from your hard drive. Why Does It Happen? The hard drive is where everything is stored. And hearing a clicking sound as you access your data is one of the first indications that your hard drive is about to crash. A hard drive could stop working for many different reasons but generally speaking they crash because of a mechanical failure, electrical surge, a violent shake, or even because of a virus. Solution BACKUP all your data, pictures, etc. immediately, or you could lose irreplaceable data, or thousands of hours of your hard work. A hard drive failure could happen to anyone at any time and the only reliable solution is to always have a backup of all your information. Take your system immediately to a qualified computer technician.

    6 - Dead Power Supply: When you press the power button and your computer gives no sign of life, and all the lights are absent, then the most likely cause is a power supply failure. Why Does It Happen? When you press the power button and your computer gives no sign of life, and all the lights are absent, then the most likely cause is a power supply failure. That is, of course, taking into consideration that you already checked that the power cable is properly plugged in. The reasons could be several, but here are the most common: the power supply is being overloaded, basic voltages needed by the power supply are missing, the system board has a defective capacitor, or overheating caused by cigarette smoke or too much dust. These last two were mentioned before in problem number 4. Solution Start by checking the external connections of your computer's power supply. To do this, just take a close look at where the power plug is connected to your computer. Confirm that it is connected to a working outlet. Check the position of the on/off switch and the 110/220 switch. The normal setting for computers used in the United States is 110. You should also use a voltmeter to check for proper voltages. If any system voltages are missing from the power supply, replace it.

    7 - Missing CD / DVD Drive: If your CD/DVD drive disappeared, is not recognized by other applications, or just won't play or access your CDs or DVDs, you are not alone. Why Does It Happen? This problem is so common and simple that Microsoft has put out a quick fix for it. According to Microsoft, this can happen when you upgrade the operating system, install a new application (especially a CD or DVD recording program), or when you uninstall the Microsoft Digital Image. Solution If you are running Windows XP, Windows Vista, Windows 7 or Windows 10 visit the Microsoft Support Website and run the Fix It Utility.